Shop Live Lp

Talk H&M HOME.
Shop H&M HOME.

Whether you're looking to completely re-do your home interior, or add touches of elegance to it, our H&M HOME stylists are ready to assist and inspire you when shopping online. With Shop Live - you can video call with them whilst you shop online, where they will answer you from our flagship store at The Avenues.

How it works

get connected

Get connected

Find our H&M HOME stylist on the home product pages, in the bottom right-hand corner of your screen. Start a one-way video call for advice before you buy.

get talking

Get talking

Grant us permission to access your microphone so we can hear you. In a few moments after, our H&M HOME stylist will appear on screen, ready to answer your questions and show you our collections.

complete your purchase

Complete your purchase

Complete your purchase

Frequently asked questions

No, this is a one way video call. We can only hear you.

You will not have to share any details unless you choose to purchase stock that is available in the store, rather than online. In which case the H&M HOME stylist will need to take payment and delivery details to process your order. We may ask you to complete your payment through a link that will be sent from our H&M HOME WhatsApp.

This service is available across all H&M HOME products. Maybe you’re struggling to choose the right styles for you, or not sure about a particular product feature? Give us a call - we'll be happy to help.

Please contact our dedicated customer service team - available here.