Whether you are looking for a wardrobe update for the season, or want to view an item in
more detail - our personal shoppers are ready to help you.
With our live video call service – you are connected directly with our personal shopping team at our flagship store at First Avenue – The Avenues. They will show you around our collections, and you can ask them to show you specific items and departments as you wish.
How it works
Talk to our personal shoppers by clicking the call-launch button in the bottom right-hand corner of our webpages. Start a one-way video call for advice before you buy.
Grant us permission to access your microphone so we can hear you. In a few moments after, our personal shopper will appear on screen, ready to answer your questions and show you our collections.
Complete your purchase
Our personal shopper will support you to check out.
Frequently asked questions
No, this is a one way video call. We can only hear you.
You will not have to share any details unless you choose to purchase stock that is available in the store, rather than online. In which case the H&M HOME stylist will need to take payment and delivery details to process your order. We may ask you to complete your payment through a link that will be sent from our H&M HOME WhatsApp.
This service is available across all H&M web pages, however is currently not available through our H&M App.
Please contact our dedicated customer service team - available here.